Tutor Helper Mobile App

A mobile application for students at Seattle Central College to schedule appointments with tutors on campus.

Type

Short-term project

Role

UI/UX Designer, UX Researcher

Timeline

Jan-Mar 2018

We established a work scope, conducted user research and competitive analysis, created a user journey map, established an MVP and a marketing plan, and designed the first version of the app.

Jump to solution

User Research

We conducted contextual interviews with current students and tutors to learn how their life looked at the moment and if they had any problems. Based on this research, we created personas. Here is a brief preview of them.

Problems

KATARINA-THE-STUDENT

Scheduling appointment with a tutor was difficult in the current app and often it didn't work at all.
Tutoring wasn't very helpful. Either tutors were not qualified for certain tasks, or there was not enough session time.

ERICA-THE-TUTOR

Doesn't have her schedule online. She has to come to the office to learn who her appointments with and when.
Doesn't know beforehand what a student needs help with. Therefore, has cannot prepare.

Solution

The solution is based on both the Tutoring Center requirements and user research. The first version of the app is mostly focused on Katarina-the-student. The goal was to simpify scheduling experience and to improve educational experience.

Tutors will be getting email notifications about their meetings and in the future they will be able to chat with students who scheduled appointments.

Scheduling process is divided into granular steps

Student's comment helps a tutor to prepare before an appointment

Student can see tutors' qualifications and choose the right one